Investor Charter
This charter sets out what you can expect from us as an AMFI-registered Mutual Fund Distributor, and what we ask of you in turn. It follows the investor-charter framework SEBI has introduced across regulated market intermediaries.
Our services
- Helping you complete KYC and onboarding for mutual fund and PMS investments
- Risk profiling and goal-based product selection
- Facilitating purchases, redemptions, switches and SIP/SWP/STP registration
- Sharing account statements and scheme documents
- Ongoing portfolio review
- Handling your queries and grievances
Your rights
- Receive the SID, SAI and KIM for any scheme free of charge before you invest
- Receive your Consolidated Account Statement (CAS), and request a duplicate at any time
- Redemption proceeds and dividend/IDCW payouts within the timelines prescribed by SEBI/the AMC
- Update your KYC or nomination details at any time
- Be told proactively about the trail commission we earn, and about the availability of lower-cost Direct Plans
- Escalate a complaint to us, the AMC, AMFI, SEBI SCORES or SMART ODR, without restriction, at any time
- Vote on fundamental scheme changes where SEBI regulations provide for investor voting
- Access free investor-education resources (AMFI's Mutual Funds Sahi Hai, SEBI's investor website)
Our commitments
- Profile your risk appetite before recommending any product, and review it periodically
- Recommend products based on your goals and risk profile — not on which product pays us more
- Disclose commission proactively, not only on request
- Never encourage unnecessary switching or churn
- Acknowledge complaints within 3 working days and aim to resolve them within 15 working days
- Retain your records confidentially, for the period required under SEBI/PMLA rules
What we ask of you
- Keep your KYC and contact details current
- Read scheme documents (SID/SAI/KIM) before investing, and check the Riskometer
- Never share your login, OTP or PIN with anyone — including us
- Invest with a horizon appropriate to the product's risk level; avoid decisions based on past returns alone
- Flag anything that looks like a guaranteed-return promise or an unregistered scheme — these are red flags
Service turnaround times
| Service | Typical turnaround |
|---|---|
| Complaint acknowledgement | 3 working days |
| Complaint resolution (Level 1) | 15 working days |
| Account statement (on request) | Within 5 working days |
| Redemption proceeds | Per scheme SID — typically T+2 to T+3 working days for most open-ended schemes |
| KYC modification | Typically within 30 calendar days (per KRA turnaround) |
| SIP registration / cancellation | Typically within 30 calendar days |
See the full escalation path in Investor Grievance Redressal.